There are a number of notifications ZonePayments sends to customers and admins. Refer to the tables below to learn more about the types of notifications ZonePayments sends as well as what triggers those notifications.
Engagement Emails sent to Customers
| Category | Notification | Description | Sender | Recipient | Email Template |
| Customer Engagement | Payment Confirmation | Sends any time a payment is made through a payment page: Statement Pay and Invoice Pay (external and internal) |
Payment Confirmation sender defined on ZP Preferences |
Customer email entered on Payment Page | The Payment Confirmation Template set either globally on the ZP Preferences record, or overridden locally on the Payment Profile. If not specified on the Payment Profile, this defaults to the global template set on the Preference record. |
| Customer Engagement | Autopay Payment Confirmation | Sends any time a payment successfully processes through autopay. |
Payment Confirmation sender defined on ZP Preferences |
Payment Email specified on the Customer Profile or specified on the Customer record |
Autopay Confirmation Template set globally on the ZP Preferences record or overridden locally on the Payment Profile. If not specified on the Payment Profile, this defaults to the global template set on the Preference record. If no templates are set on either of these records, defaults to Payment Confirmation Template. |
General Notifications sent to Admins
| Category | Notification | Description | Sender | Recipient | Email Template |
|
General |
NOTICE - ZonePayments Reconciliation For Review | Sends when the Reconcile Payments automation runs. This email will list Payment Provider Activity for the Admin to review. | ZP Admin | ZP Admin | N/A - Email body generated at runtime |
| General | Autopay Error Notifications | Sends whenever autopay experiences payment failures of any kind. | ZP Admin | ZP Admin | N/A - Email body generated at runtime |
| General | Error creating ZP Process Data File | Sent if there’s a problem creating a data file for any automated process. | ZP Admin | ZP Admin | N/A - Email body generated at runtime |